The team at HealthCarePlus and our business partners, UniMed and Crombie Lockwood/Monument would like to share our heartfelt solidarity with our members. In addition, we would like to extend our appreciation to the many New Zealanders who are doing everything possible to help us navigate these uncertain times.
HealthCarePlus and our business partners have implemented our business continuity plans to ensure that you continue to receive a high level of support and service. These plans include wherever possible all of us working from home. Please note that this may cause some initial minor delays in processing claims and other administrative changes.
We are fortunate as UniMed is one of New Zealand’s most financially secure insurers and is very well prepared to cope with these types of challenges. As a Christchurch based organisation, UniMed has shown their ability to maintain a high level of customer service during very challenging times.
I would encourage you to read this Covid-19 update letter from UniMed as it should answer most of the questions that you may have. Please note that Claims sent by mail have to be held in a 7-day quarantine before they can be processed. You can read the full Covid-19 FAQs here.
- If you want to have any questions about your policy or claims, please either email UniMed at firstname.lastname@example.org or call them on 0800 600 666.
- If your question is about a new product, please contact our HealthCarePlus Representatives on 0800 268 3763.
On behalf of the team at HealthCarePlus, stay safe and remember now is the time for us all to work together and importantly we need to look after our most vulnerable.