The team at HealthCarePlus and our business partners, UniMed and Crombie Lockwood/Monument would like to share our heartfelt solidarity with our members. In addition, we would like to extend our appreciation to the many New Zealanders who are doing everything possible to help us navigate these uncertain times.
HealthCarePlus and our business partners have implemented our business continuity plans to ensure that you continue to receive a high level of support and service. These plans include wherever possible all of us working from home. Please note that this may cause some initial minor delays in processing claims and other administrative changes.
We are fortunate as UniMed is one of New Zealand’s most financially secure insurers and is very well prepared to cope with these types of challenges. As a Christchurch based organisation, UniMed has shown their ability to maintain a high level of customer service during very challenging times.
I would encourage you to read this Covid-19 update letter from UniMed as it should answer most of the questions that you may have. Please note that Claims sent by mail have to be held in a 7-day quarantine before they can be processed. You can read the full Covid-19 FAQs here.
- If you want to have any questions about your policy or claims, please either email UniMed at firstname.lastname@example.org or call them on 0800 600 666.
- If your question is about a new product, please contact our HealthCarePlus Representatives on 0800 268 3763.
HealthCarePlus alongside your Union, stands in solidarity with our Members and their families through this Covid-19 pandemic. Maintaining your insurance during these troubled times is very important. However, if you are suffering significant financial hardship and have insurances arranged by one of our HealthCarePlus Representatives, there may be options to assist with the temporary payment of premiums during this difficult time. So if you are suffering significant financial hardship, we suggest talking to your HealthCarePlus Representative or calling the insurance company directly to discuss what options that might be available to you.
Please remember to....“Be Kind”, “Stay Home” and “Wash your Hands”.