Previously EBS Health Care

Complaints Procedure

If you have a complaint, we recommend that you contact us on 0800 800 441, or 04 802 4200 (Monday – Friday,8am – 4.30 pm).

If the matter is unresolved and you would like HealthCarePlus to consider it in further detail, then your complaint should be made in writing to:

The Chief Executive
P.O. Box 11-045 Manners Street
Wellington 6142

If your written complaint is not resolved, and it relates to a claim or benefit entitlement, then you will be advised by us within two months, in writing, that your complaint has reached deadlock. Or if we do not notify you that a deadlock has been reached, within three months of the date of your original complaint, at this stage you can have your complaint considered by the Insurance and Financial Services Ombudsman Scheme (as outlined above).

You can find out more information on the Insurance and Financial Services Ombudsman Scheme from the website

The Ombudsman’s address is:
Insurance and Financial Services
Ombudsman Scheme Inc.
PO Box 10845
Wellington 6143.

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